Help

How can we help?

Answers about the Parent zone, progress, the subscription, your device and privacy. Kwizillo works without an account, so there is nothing to log in to.

Parent zone

What is the Parent zone?

The Parent zone is the part of the app for parents. There you set the school year, language, voice, sound, question timer and level, manage Premium and find Privacy & safety. Kwizillo has no separate parent and child accounts: the Parent zone is your place, the rest of the app is for your child.

How do I get into the Parent zone?

Tap the cog at the top right, or More at the bottom. First you get a quick question for a grown up, a times table sum such as “What is 7 × 8?”. That way your child does not open the settings, the subscription or the data eraser by accident.

How do I set the school year?

In the Parent zone under School year, with the minus and plus buttons. The year sets how hard the questions are. Your child also picks it the very first time the app starts.

How does the level per world work?

Each world moves up a level by itself once your child passes all four of its quizzes. The level sets how many seconds there are per question, how many mistakes are allowed and how many hints there are. You can change it yourself under Level per world in the Parent zone. For Maths you set the level separately under Sums: level, from 1 to 6.

How do I turn off the question timer?

In the Parent zone under Question timer. When it is on, the time per question follows the level of the world. Turn it off and your child plays without time pressure.

How do I choose between Milo and Luna?

Under Sound, music & voice in the Parent zone, or in My profile under Who reads aloud?. Choose Milo (cheerful and upbeat), Luna (calm and friendly) or Silent. That is also where you switch sound effects and music on or off.

How do I change the language?

In the Parent zone under Language. There are ten languages, and the text, questions and voices switch right away.

What does “Start over every time” do?

When it is on, every launch begins at the intro and the welcome, and nothing is kept. Handy on a shared tablet, for example at school. When it is off, the name, progress and settings are kept.

Can Milo explain the app again?

Yes. In the Parent zone, Tour with Milo (or Luna) starts the walkthrough again: the worlds, the games, the fun facts and where everything is.

Progress

Where can I see what my child has learned?

At the bottom under Stats. You see how many questions your child has answered and how many were right, per world and per game, plus the records. In the Collection, the knowledge cards show which facts your child already knows.

What are XP, KwizCoins, knowledge cards and golden cards?

Playing earns your child XP, which raises the level. KwizCoins are earned in the Runner and the other games and spent in the shop on golden cards. Every question answered correctly becomes a knowledge card in the collection. Correct answers also unlock new buddies.

What are awards?

Milestones such as your first quiz, 10 and 50 correct answers, 7 days in a row and visiting every world. You find them at the bottom under Awards.

How do I start again?

In the Parent zone under Reset progress. XP, coins, cards, stats and played progress all go back to the start. To really erase everything, use Erase all data under Privacy & safety.

Can my child share a score?

Yes, Share your score sends the result to family or friends: level, correct answers, knowledge cards and the best quiz. Sharing sits behind the parental gate.

Subscription

What is in Free and what is in Premium?

Free plays the whole Space World, the first mixed quiz of every other world, Maths up to level 3, Memo in Space World and with all worlds mixed, and the first fun facts of every world. All voices, the collection and the stats are included too. Premium plays everything: every world, every game, every level and every fun fact.

What does Premium cost?

€6.99 a month or €49.99 a year. You can try the yearly plan free for 7 days first.

How do I start Premium?

In the app, at a lock or in the Parent zone under Kwizillo Premium. A parent completes the purchase behind the parental gate, with the App Store or Google Play account on the device. Your child never sees a price.

How does the free trial work?

The first 7 days of the yearly plan are free. If you do not cancel before the end, the trial turns into a paid yearly subscription.

How do I cancel or change my subscription?

The subscription runs through your App Store or Google Play account and renews automatically until you cancel. You cancel or switch between monthly and yearly in the subscriptions of that account. In the Parent zone, Manage Subscription takes you straight there.

How do I get Premium back on a new device?

Install Kwizillo, use the same App Store or Google Play account on the device and tap Restore Purchases in the Parent zone. Note that progress does not move with it, see below.

Device & data

Why does Kwizillo have no account?

So your child can play without an email address or password, and we hold no personal data. Everything your child does stays on the device itself. So there is nothing to log in to, and no username or password to forget.

What happens to progress on a new device?

Progress is kept only on the device your child plays on. If you delete the app or start on another device, Kwizillo starts fresh. A Premium you bought comes back with Restore Purchases.

Can several children play on one device?

Kwizillo keeps one player per device: one name and one set of progress. If two children play on the same tablet, they share that progress. For a shared tablet you can switch on Start over every time.

How do I change my child’s name or buddy?

In My profile. That is where you change the name, pick a buddy and choose who reads aloud.

Privacy

What data does Kwizillo keep?

On the device itself: the name your child types, the language, voice, sound, school year and level, the progress and whether Premium is active. None of it goes to Kwizillo or anyone else, and it disappears when you delete the app or erase everything.

What leaves the device?

Only the sentence Milo or Luna reads aloud. It goes to our own server and from there to the speech service ElevenLabs. It is always text from the game, never your child’s name and never anything your child types. Our server keeps the generated audio so the same sentence does not have to be made again.

What does Kwizillo not do?

No ads. No third party analytics or trackers. No account, email address or password. No location, contacts, camera or microphone. No cookies.

How do I erase all data?

In the Parent zone under Privacy & safety, with Erase all data. Name, settings, progress, cards and stats then disappear from the device. A Premium you bought stays with your store account.

Where can I read the full privacy policy?

In our privacy policy. Questions about privacy go to hello@kwizillo.com.

Is your question not listed?

Email hello@kwizillo.com. We usually reply within a few working days.

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